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Help – FAQ
Here you can find our frequently asked questions to help you get access to your account and courses. You can find our General Terms & Conditions (dated Nov-15,2021) here. Still can’t find what you’re looking for? Contact us here.
How do I access the course I bought?
You need to be logged in to access your course. Head on over to ‘MY ACCOUNT’, log in using the account you made upon check out. Once logged in, you will find a list of all courses you’re enrolled in. Click on the course you want to take and you can get started!
How do I access the courses?
In order to access our courses (both free and paid), you will need to ‘check out’ the course. Simply add your course to your shopping cart. Check out and pay (unless the course is free). Upon checkout, you will automatically create an account which you can use to access and take your course(s)!
Is there a time limit on the courses?
No, you can do the courses at your own pace. That said, we do recommend going through the course on a regular schedule (e.g. a few hours every week) to ensure you don’t lose track.
Also, you will have access to your course for as long as it exists. We guarantee a minimum of 3 months in case we make changes to our curriculum. You should be able to complete all courses and events well within that time frame.
Can I re-do sections?
Yes, you can always go back to re-do sections you’ve completed earlier. In fact, we encourage you to go back to those sections you found more difficult!
How do I keep track of my courses?
Once you’ve started a course, a bar on the left-hand side shows you all the sections of the course. This helps you to keep track of where you are, by showing which sections you’ve completed, and which ones are unfinished.
When you return to the course, you automatically continue with the last uncompleted section.
How do I move through the course?
The easiest option is to go through the topics one by one. After you complete a topic, select ‘mark complete’. The next topic will be opened.
Do I receive a certificate at the end?
Yes, you will receive a certificate at the end. Keep in mind that these are not auto-generated. Just send us a note when you’ve finished the course and we’ll manually check whether you’ve completed the course. We will then send you a customized personal certificate. Have any specific requirements that should be on the certificate to ensure it counts for continuing education? Please reach out and we’ll do our best to adjust our formats where possible.
How do I pay for a course?
Simply click the ‘take this course’ button on the course page or ‘add to cart’. Once you’ve added all your desired courses to your cart, head to your cart for secure checkout.
What if I don’t have a credit card?
Currently, only credit card payments are accepted, please reach out if you would like to pay otherwise.
Do you offer discounts for schools?
Yes, we do! If you’d like your students to take our course, just reach out and we will provide you with a discount code giving your students free access!
What if I don’t like the course after having paid?
We offer a 14-day money-back guarantee. If you are not happy with the course or have changed your mind we will give you a full refund. If you have taken a significant part of the course upon asking for your money back we will ask you for some more feedback as to why the course isn’t meeting your needs to help us improve the course for future students. For further details, refer to our ‘General Terms & Conditions‘.
Late or missing refund?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
How long do I have access to an online course?
There is no deadline for taking the course. That said, we guarantee 3 months of access, after which we can revoke access (e.g. if we have decided to stop offering a certain course) within one month’s notice (see ‘General Terms & Conditions‘).
Where can I find your General Terms & Conditions?
You can find those here (dated 15-Nov-2021).
Can I get kicked out of a course?